SHILOH TRAIL BOARDING CO.

POLICIES

1. Booking Policy

To ensure appropriate staffing, preparation, and a calm, structured environment for all dogs in our care, all boarding and daycare stays must be scheduled in advance.

  • Clients are encouraged to book 5–7 days in advance, particularly for weekends and holidays.

  • All booking requests must be submitted no less than 48 hours prior to the requested drop-off time.

  • Booking requests submitted with less than 48 hours’ notice may be accepted at our discretion, subject to availability, and will incur a $20 short-notice booking fee.

Holiday Booking Cutoff

Holiday stays must be booked a minimum of 7 days in advance and are subject to limited availability.

Same-day or last-minute holiday booking requests are not guaranteed and may be declined without notice.

Submit a booking request. A request does not reserve a stay. We review availability and confirm details before issuing an invoice. Full payment is due upon receipt; no deposit is required.

2. Private Residence Disclosure

Shiloh Trail Boarding Co. operates out of a private, insured residence, not a commercial kennel facility.

All dogs are cared for in a home-based environment with structured routines, supervised interaction, outdoor time, and designated rest periods.

By booking our services, clients acknowledge and consent to pet care occurring within a private residential setting.

3. Drop-Off & Pick-Up Times

Normal drop-off and pickup hours are 7:00 AM–9:00 PM Central for boarding and daycare. Please request your preferred times when booking. All appointments are subject to approval; contact us promptly if your plans change.

4. Outside-Hours Boarding Appointments

Boarding drop-offs or pickups outside 7:00 AM–9:00 PM require advance approval and are subject to availability. One flat $20 outside-hours fee per booking covers drop-off, pickup, or both. This fee applies strictly to boarding.

5. Boarding Billing & Daycare Late Pickup

Boarding is billed per 24-hour period. Extended-care charges are described on our Boarding & Daycare page and confirmed before invoicing.

If daycare pickup occurs after 9:00 PM Central, the boarding rate replaces the daycare charge for that day. It is not added on top of the daycare charge, and the boarding-only $20 outside-hours fee does not apply to this daycare conversion.

6. Multi-Dog Policy

Dogs from the same household may board together and may receive a discounted nightly rate for additional dogs.

Dogs must be compatible and safe when housed together. Shiloh Trail Boarding Co. reserves the right to separate dogs if necessary.

7. Food, Medication & Belongings

Owners must provide their dog’s regular food, labeled clearly.

Oral medications may be administered with written instructions.

We are not responsible for loss or damage to personal items (beds, toys, blankets).

8. Health, Illness & Emergency Care

If a dog becomes ill or injured:

  • Owners will be contacted immediately.

  • Emergency veterinary care may be authorized if the owner is unreachable.

  • All veterinary costs are the responsibility of the owner.

Shiloh Trail Boarding Co. maintains pet-care liability insurance, which may apply to qualifying incidents; however, insurance coverage does not eliminate owner financial responsibility.

9. Cancellations & Refunds

  • Boarding:

    • 48+ hours → Full refund

    • 24–48 hours → 50% refund

    • Less than 24 hours → No refund

  • Daycare:

    • Cancellation at least 48 hours before scheduled drop-off: full refund.
      Cancellation with less than 48 hours’ notice, before drop-off: 50% refund.
      No-show or cancellation after drop-off: no refund.

  • Holiday bookings:

    • Non-refundable within 7 days of the holiday date

10. Photo & Video Use

Photos or videos may be taken for updates or promotional use unless declined in writing.

11. General Enforcement

All fees associated with:

  • Short-notice bookings

  • Late pick-ups

  • Special time accommodations

are added to the client’s invoice. Full invoice payment is due on the date the invoice is received; no deposit is required.

Failure to comply with these policies does not obligate Shiloh Trail Boarding Co. to provide service outside stated terms and may result in denial of service without refund.

TERMS & CONDITIONS

1. Assumption of Risk

Clients acknowledge that boarding and daycare involve inherent risks, including interaction with other dogs and care within a private residence. All such risks are voluntarily assumed.

2. Insurance Disclosure

Shiloh Trail Boarding Co. maintains pet-care liability insurance.

Insurance coverage is subject to policy terms and exclusions and does not replace owner responsibility for veterinary care, damages, or non-covered incidents.

3. Veterinary Authorization

Clients authorize emergency veterinary care if necessary and accept financial responsibility for all treatment costs.

4. Health & Behavior Warranty

Clients certify their dog is healthy, vaccinated, non-aggressive, and suitable for a home-based environment. Misrepresentation may result in immediate termination of services without refund.

5. Owner Responsibility

Owners are responsible for injuries, damages, or losses caused by their dog, except where negligence by Shiloh Trail Boarding Co. is legally established.

6. Abandonment Clause

Dogs not picked up within 72 hours of scheduled pickup may be transferred to alternate care or animal control in accordance with state law. Owners remain financially responsible.

7. Agreement to Terms

Submission of a booking request, approval, or payment constitutes full acceptance of all Policies and Terms & Conditions.

Thank you

Thank you for your cooperation and understanding.

These policies allow us to provide a safe, calm, and structured environment while delivering consistent, high-quality care for every dog entrusted to us.